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ashton_vidico's avatar
ashton_vidico
Explorer | Level 3
3 years ago

Dropbox Paper Doc url keeps redirecting to a video on the page

I have a dropbox paper doc (which I can't share for confidentiality reasons), and every time I try to access it, the url redirects to a video which is embedded in the page.   This happens after 1...
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  • Emmet's avatar
    Emmet
    3 years ago

    Thank you for your patience in this matter. The Product team has informed us that this issue has been resolved, and you should no long experience this when using Dropbox Paper. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi everyone, thanks for bringing this to our attention.

 

In order to determine if this is related to any browser, could you try switching browsers to see if this helps?

 

Additionally, you can try using incognito/private browsing mode without any extensions running, and clearing your cache.

 

Keep me updated with any progress.

Liam_Bradford's avatar
Liam_Bradford
New member | Level 2
3 years ago

Hi Jay,

I've tried it in Chrome, Chrome incognito,  Edge and Edge InPrivate, and I've cleared all browsing history and repeated the process. I've had colleagues do the same thing.

Error is the same for everyone on every browser we've tried

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