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Arveilles's avatar
Arveilles
Explorer | Level 4
7 months ago

Dropbox links lead to white screen & I can't preview them.

I cannot access any files through a dropbox link as every link I click leads to a white screen on the page. Reloading or closing the browser doesn't work, neither does opening on another browser or d...
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  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    Thanks for confirming that this has been resolved. If anyone is still experiencing white screens when following links, let me know here and we'll take a deeper look into it.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi there, Arveilles, let's jump right into this! 

 

Have you tried an incognito tab on your browser, or even clearing the cache on one of the browsers? 

 

If you don't mind, please feel free to send me a screenshot of the page that you see on your end, in order for me to have a visual. 

 

Keep me posted, and we'll take it from there!

Velencor's avatar
Velencor
New member | Level 2
7 months ago

This seems like a dropbox wide issue. All of us are having issues with the view/share links. All white screens.

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