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MJC23's avatar
MJC23
Explorer | Level 3
9 months ago

Dropbox Document Not received in GMAIL

Hello,     I have been provided a link to sign a document. When I click the link, it routes me to the Dropbox Sign. On this page, there is a message for me to enter my email and after that  I recei...
Dropbox Sign
  • Walter's avatar
    Walter
    9 months ago

    Thanks for the cooperation MJC23 - you've got :envelope: 

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey there MJC23 - sorry to hear about this.

 

Could you check your spam/junk folder as well and let me know if you can find the email in question?

 

Thanks!

  • MJC23's avatar
    MJC23
    Explorer | Level 3
    9 months ago

    Hello Walter,  

     

    I have checked the SPAM folder and did not see the email in question.  

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      I see - thanks for letting me know! In that case, could you try another browser and let me know how it goes MJC23 ?

      • MJC23's avatar
        MJC23
        Explorer | Level 3
        9 months ago

        Hello  Walter,  

         

        Thank you for your assistance. 

         

        I tried opening the link to the document using  Mozilla Firefox, Chrome,  and MS Edge.  Still the same.  I also opened my gmail using these  browsers and still didn't work.  

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