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Explorer | Level 4

8 years ago

Dropbox changed my font!

Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely u...

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Jay

Dropbox Staff

8 years ago

We’d like to look into this further, could you please email us and forward a screenshot of both what the doc should look like, and what it previews as in the app?

This would be great so we can forward it to the appropriate team!

Supercade

Explorer | Level 4

8 years ago

I’d be happy to, but that link is just a form with no email address or means to attach files.

Mark
Super User II
8 years ago
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You need to follow the prompts and if necessary attach files via ZenDesk later (http://dropbox.zendesk.com), or, by generating and sending a shared link to the file in question.
- Karina
  Dropbox Staff
  8 years ago
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  Hey @Supercade have you had the chance to subit a request on this?
  
  As @Mark suggested, it might be easy for you to create Dropbox shared links to the screenshots in question, in order for our team to get a visual understanding.
  
  Feel free to write back once you have a ticket ID associated with your submission, so I can locate in on our back-end and we can look into it together. Thanks again, and of course we appreciate you taking the time to share your feedback and thoughts regarding the font style :slight_smile:
  
  [This thread is now closed. If you have a similar or new question, you can ask here.]

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Hey @Supercade have you had the chance to subit a request on this?

As @Mark suggested, it might be easy for you to create Dropbox shared links to the screenshots in question, in order for our team to get a visual understanding.

Feel free to write back once you have a ticket ID associated with your submission, so I can locate in on our back-end and we can look into it together. Thanks again, and of course we appreciate you taking the time to share your feedback and thoughts regarding the font style :slight_smile:

[This thread is now closed. If you have a similar or new question, you can ask here.]

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Hey @Supercade have you had the chance to subit a request on this?

As @Mark suggested, it might be easy for you to create Dropbox shared links to the screenshots in question, in order for our team to get a visual understanding.

[This thread is now closed. If you have a similar or new question, you can ask here.]

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