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CoachMu's avatar
CoachMu
Explorer | Level 3
2 years ago

Downloaded videos onto iPhone become distorted

Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media cr...
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  • Megan's avatar
    Megan
    2 years ago

    Hi CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.

     

    Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app? 

     

    If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey steveinathens, sorry to hear about this.


Can you please clarify if you're able to preview this file normally on our website and after downloading it locally on your computer? 

 

Also, is this affecting only one file or more? 

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