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KeithRG's avatar
KeithRG
Helpful | Level 5
4 years ago

Disaster Recovery: restoring System Image & then using Dropbox to update my data to latest versions

I use:

  • Acronis True Image to image my system from time to time
  • And all my documents, pictures etc. are backed up to Dropbox (as well as to a second cloud data backup app) and are synced across all my devices thanks to Dropbox.

 

The great thing about Dropbox is that it keeps all my documents and pictures updated to the latest version across all my devices. It's what I love so much about it 😄.

 

Anyway, here's my question that has been bugging me for some time now:

  • Imagine a disaster such as a total disk failure.
  • Theoretically, disaster recovery should be easy as pie with Dropbox. All I need do, having replaced my failed disk with a new one, is to restore it to the most recent system image, and then turn wifi on and wait for Dropbox to update all the data files whose versions have changed since the date of that last system image backup.

 

However, I have a niggling doubt, it's a giant one, and one I've had for some time:

  • Will Dropbox download the latest versions of my documents to my device, thus updating my data to the latest version?
  • Or will, rather, the outdated System Image document versions update to the Dropbox Cloud, and thus become the latest versions across all my devices??

 

If the former, then that's great, and just as I'd like it to be!! If the latter however, then my disaster recovery becomes a considerably more complex operation to perform. So which is the correct answer?

 

Many thanks!

  • Jay's avatar
    Jay
    4 years ago
    Hi KeithRG, in general, there can be issues when recovering the old Dropbox folder via a backup from another service. It could result in the files on the machine overwriting those on the site, since they could be determined to be newer files.

    There are also additional issues such as file permissions associated with the old computer profile, which would cause further syncing issues, corruption, and potentially data loss.

    Our best recommendation is to not recover the Dropbox folder or app with the backup, and to instead install the Dropbox app as new, and then have the Dropbox app sync the files normally from the site to a new, empty, Dropbox folder.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    Hey KeithRG, thanks for your post!

    To answer your question, if you happen to have such an issue, depending on your Dropbox plan, we offer a restoration window that allows you to restore your files.

    Meaning that if files saved in your Dropbox get deleted, you can simply recover them and Dropbox will then restore the latest version of the files that was saved.

    Let me know if you have any more questions!
    • KeithRG's avatar
      KeithRG
      Helpful | Level 5

      Thanks for your reply, Hannah !

       

      I'm on Dropbox Free and I'm not aware, with that plan, of being able to do a manual, single-operation rollback of all my data files using a "Restoration Window". What I however can clearly do is, individually and separately for each data file, download the version I wish to revert to. If I'm missing something here, please do let me know :wink:.

       

      Also my question wasn't about how to recover deleted files but rather the question whether, following a system reimaging:

      • Dropbox would upload the older versions of my data files from the system reimage to the Dropbox Cloud, which would then become the current versions of those data files
      • OR: Dropbox would download the current versions of the data files from the Dropbox Cloud, which would then replace the older versions from the system reimage.

      The latter obviously being the desired option!! That was my question in the original post of this thread.

       

      Hope that helps, and hope you can help!

       

      EDIT: Btw when I started this thread yesterday, I later tried to rename the title to make the topic a bit clearer for others to understand. Unfortunatey, in doing so I seem to have inadvertently created a duplicate thread:  https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Disaster-recovery-system-reimaging-will-DB-automatically-update/td-p/515801 , where there is also an exchange of suggestions, from Mark a "Super-User".

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        Thanks for the additional info, KeithRG!

        The thing is, our desktop application syncs the files in your local Dropbox folder to your files in the cloud. So, in the case of a disk failure and deletion of your files locally, they will probably be deleted from the cloud as well. 

        Once you replace the disk, that's where the restoration comes in! 

        You'll restore the files from our website and the latest synced versions of your files will return to your Dropbox account and your computer. 

        A system re-imaging is something we can't really control, since it's generated by your OS, so restoring the files directly from Dropbox, will give you the results you want.

        If you need anything else, let me know!

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