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AVP's avatar
AVP
Helpful | Level 6
8 years ago

Direct download link isn't working on mobile

All my Dropbox direct download links (ending in dl=1) won't automatically open/download on mobile any more. It was working yesterday but today, any of the links I test take me to the screen below. It...
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  • AVP's avatar
    AVP
    8 years ago
    Thanks for confirming Sanchez, I have now submitted a support ticket. Will update the post if there is a resolution.
AVP's avatar
AVP
Helpful | Level 6

Thanks for your reply Sanchez however the issue only occurs on mobile phones. To make it easier for you to test on your phone, here is a QR code of the link, scan it with the dl=1 and let me know if you get a different screen than the one I had above. It use to automatically play the recording.

 

 

This process is part of my business and I have all my customers experiencing the same issue! I send them a QR code with a file they can download/listen to. They have all downloaded several different QR code readers and have tried multiple browsers on various phones. This change happened overnight!

 

I have since found that raw=1 works fine butit does not solve the issue for all the links I've shared with dl=1!

 

Please help! Thank you!

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey AVP, 

Thanks for the great example! I have just used Lightning QR to scan the code. I got the options to Copy content or Open link. When I open the link, it is shown in the Dropbox app, and I have the option to Open with or Save to my Dropbox.  

I never saw anything like your screenshot. I must note that when I opened the link, it opened with my Dropbox app. 

Are the links you’re using older, perhaps created with the use of the Public folder? 
Let me know!
  • AVP's avatar
    AVP
    Helpful | Level 6
    8 years ago

    Thank you Sanchez!

     

    That is interesting! I think that narrows the issue down to just an iOS one. I don't have an Andriod phone and was not able to test it.

     

    But I still need a solution for iPhones. It was working a few days ago, what could have changed that would stop rendering on an iPhone?

     

    The files are not an old ones and were not created within the Public folder.

     

    I really appreciate your help!

     

     

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      AVP, sorry about that… I completely missed that your screenie was from an iPhone 😕 
       
      I have just replicated your issue with an iPhone, using two different bar code readers, and I got the same result you did. The blank screen was preceded by: 
      Error
      Plug-in handled load

      I tried Safari and Chrome on the iPhone, and both failed with the same link. 

      Indeed, it does seem like an OS issue. I have done a quick search online for this error message, and see that iPhone users have been seen this for years, with various apps and media file types. QR codes were mentioned a couple of times too. 

      I don’t think that our guys can do anything about this, but if you’d like, go ahead and submit a support ticket here, so one of our agents can forward your case to our devs, just so they’re aware.  

      Thanks! 
      • AVP's avatar
        AVP
        Helpful | Level 6
        8 years ago
        Thanks for confirming Sanchez, I have now submitted a support ticket. Will update the post if there is a resolution.

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