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Forum Discussion
Desktop Syncing from Cloud Stuck / Takes Forever
Its been days now that my desktop dropbox isnt syncing with my Dropbox account. Several camera pictures were taken from my phone have been uploaded to the cloud network but unable to sync my desktop...
After several attempts of troubleshoting, trial and error on several settings...
uninstall / reinstall desktop application
unlink / relink my computer
proxy / no proxy
fix hardlinks and permissions
reset OS folder location and reset file warning options
leaving laptop online for days and nights waiting to sync from the cloud...
....
finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue. Thank you.
Lusil
Dropbox Staff
Dropbox StaffHi @mickey_muds, I just wanted to jump in and ask if you could confirm for us that you're running the latest stable version of the desktop app (100.4.409)?
If you are, could you also have a look and see if the photos/files you're trying to sync contain any incompatible characters?
Let us know what you find, thanks!
Hi Lusil,
Yes, I have been using the latest version 100.4.409 ever since. I have reinstalled the application twice as part of my earlier troubleshooting. Here is the screenshot from my taskbar. Prior to June 22, all camera uploads files were sync so I don't think its due to the filename format created by my phone. Nevertheless, please feel free to assess. Thank you for the help.
- Walter
Hi mickey_muds; sorry to jump in here; I hope this finds you well.
Can you please clarify if you can see those files on our website or not?
I'm assuming that you do have access to the device those come from, so, could you perhaps try manually uploading those specific files through the (+) button from the mobile app directly? Maybe that will do the trick.
In case it doesn't though, you could also try disabling the camera uploads feature and re-enable it.
Keep us posted anyhow!
Hi Walter ,
Yeah they are all loaded in the cloud. Just not syncing / downloading to my laptop. Unfortunately, I have reset my phone already so I dont have the original files anymore. Strange right?
- Daphne
Hello mickey_muds, can you let me know if you see anything reported in the following location?
- Click the Dropbox icon in your system tray.
- Click the profile pic/initials icon in the top right of the window.
- Choose "View Sync Issues".
If it would be helpful, please feel free to send a screenshot of anything you see there.
Cheers!
