You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MichelleLM's avatar
MichelleLM
Explorer | Level 3
4 years ago

Converted from Raw to Jpg

I have uploaded raw files to Dropbox and it changed them to jpeg. They were compressed to 3 mb as well. There is no option to download raw files. I am unable to find an solution although others have ...
desktop
Download
sync
upload
Web
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi MichelleLM, thanks for posting today.

Did you upload the files via the Dropbox site, or the mobile app? Was it using camera uploads?

Do you see any RAW files on the events page?

This will help me to assist further!
  • KellyHausenfluck 's avatar
    KellyHausenfluck
    New member | Level 2
    2 years ago
    When I uploaded my RAW photos from my camera it automatically uploads into Dropbox in camera uploads as a jpeg.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey KellyHausenfluck , sorry to hear you're having issues with this.

       

      Could you please walk us through the steps you take to upload your files and how those actions are logged in your events page?

       

      This will help us assist further. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!