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Forum Discussion

GuyCoops's avatar
GuyCoops
Explorer | Level 3
6 years ago

commenting on a file with someone doesn't have a dropbox account

I want to be able to send a link to a file on my dropbox to someone who doesn't have a dropbox account.

when i do, they can view the file but they don't seem to have the ability to add comments.

I have comments turned on in the admin console as my team and i use the feature all the time

I assume this means that people who don't have a dropbox account are not allowed to make comments? is this correct?

 

if so, its very annoying as i would like my clients to be able to comment on files i have preapred but not have to sign up to the dropbox service to do so. 

  • Frank_S's avatar
    Frank_S
    6 years ago

    Hey GuyCoops 

    It's currently not possible for a signed-out user to leave a comment on a Dropbox file. Signed out users may see the comment pane, but attempting to leave a comment will result in a prompt to sign-in or create an account. 

    What may be occuring here is that comments have been disabled for that file. Whilst on the file preview page, can you click on the ellipsis (the "..." button beside "download") and see if there is an option to "enable comments"?

    Frank

  • anonymous's avatar
    anonymous

    GuyCoops non-Dropboxers should be able to comment on files as long as Commenting is turned in Admin Console > Settings (as you mentioned). If I make sure that Anyone can view a link I created, it mentions that anyone can comment. 

    When I view the link in Private Window, I can view the PDF and comment on it without being signed in. 

    Can you test the same?

    • GuyCoops's avatar
      GuyCoops
      Explorer | Level 3

      hi anonymous thanks for your message. yes i had tried that but for some reason commenting doesn't appear available for me.

      i tried in Chrome and Safari private windows with no success:

       

      • Frank_S's avatar
        Frank_S
        Icon for Dropbox Staff rankDropbox Staff

        Hey GuyCoops 

        It's currently not possible for a signed-out user to leave a comment on a Dropbox file. Signed out users may see the comment pane, but attempting to leave a comment will result in a prompt to sign-in or create an account. 

        What may be occuring here is that comments have been disabled for that file. Whilst on the file preview page, can you click on the ellipsis (the "..." button beside "download") and see if there is an option to "enable comments"?

        Frank

  • bigfiles's avatar
    bigfiles
    Explorer | Level 4

    I want to put some photos on dropbox and send an album link to someone and allow them to add comments to the photos without having to login to anything.

     

    When I select the album (folder) and select share, I can either invite via email, or share a link instead. I tried both. Both methods require login. With email  method, the recipient is asked to login to gmail. With the share a link method, the share is hard coded to link for viewing only and cannot be changed. The recipient with the link is asked to login to dropbox.

     

    What is the solution?

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      Happy Friday bigfiles, I hope you're doing well!

      Users who are signed out can see the comment pane, but they will be prompted to sign in or create an account if they try to submit a comment.

      However, to focus purely on the sharing side. When you share a link with someone, they should be able to view the content (and download it) without having to sign into an account. 

      I hope this clarifies things.

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