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Forum Discussion
Can't view any documents in List View or upload using drag and drop.
Have been experiencing issues in Dropbox since the new update. Most recently, the list view is not working at all.
I can't drag and drop to upload documents, either. I have to go into the folder, ...
It seems this is a browser-related issue KirstenSynMod.
I'd suggest trying to clear out the cache on Chrome, and also check for any specific plug-ins that might be causing this.
If I were you I'd also restore the browser to its default settings and update it too. You can find the instructions here.
If you need something else, please let me know and I will be more than happy to help every step of the way!
Megan
Dropbox Staff
Dropbox StaffHi KirstenSynMod, I hope you're doing well!
If I understand this correctly, it sounds like you're referring to our website, right? Feel free to clarify if this isn't the case.
Do you use a specific browser when trying to achieve that? If so, then have you tried a different one by any chance and if so, did you notice the same behavior there?
Let me know more, and we'll take it from there!
I am using the website, yes. The browser is Chrome.
- Megan
Hey KirstenSynMod, if you try a different browser such as Firefox, Edge, Opera do you notice that the same thing happens there?
I'm asking because these should be the options you have on your end, when trying to change the way you sort content inside a folder:
Hi Megan, I can see everything as normal in another browser. I used Firefox. However, I still cannot see it in Google Chrome. The options that are available for layout are the same in both browser - it just suddenly is not working in Chrome. Will this be fixed?
- Megan
It seems this is a browser-related issue KirstenSynMod.
I'd suggest trying to clear out the cache on Chrome, and also check for any specific plug-ins that might be causing this.
If I were you I'd also restore the browser to its default settings and update it too. You can find the instructions here.
If you need something else, please let me know and I will be more than happy to help every step of the way!
