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Forum Discussion

jote's avatar
jote
New member | Level 2
2 years ago

Can't see videos playing- anyone else having this issue?

I can see the thumbnails when I scroll over the time bar at the bottom and I can hear the audio but can't see the video.  This is happening since yesterday. Is anyone else having this issue? I rest...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi there, jote, let's look right into this! 

 

Can you clarify the file types you're trying to preview, and if you're using our website, or the desktop app directly? 

 

Do they appear without an issue when you try previewing them on your phone? 

 

Keep me posted, and we'll take it from there!

Button10's avatar
Button10
New member | Level 2
10 months ago

Hello I am having the same issue.  The app on my iPhone plays the video's perfectly, but on my lap top through the drop box website only the audio plays.  I am on a MacBook air and the files are .MOV and some are .MP4.  This also happens on my MacBook pro.   Would appreciate any input here... very frustrating!! 🙂 

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