You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
BJN
3 years agoExplorer | Level 4
Can't open PDF files with new beta on my mac
Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
- 2 years ago
Hi everyone,
Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.
In the meantime, the following workaround might help:- Open a Terminal window.
- Run the following command:
xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/Dropbox
This command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.
It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:
- Hold Control + Option and click on the Finder icon in the Dock.
- Select "Relaunch".
SamPT
3 years agoHelpful | Level 7
I am also facing exact same problem, after a update from dropbox before 2 days, all of a sudden all the word, excel, pdf, etc files opens by default on dropbox.com
Even after changing a default app to EXCEL for .xls or .xlxs files ( for all .xls and .xlxs files) it just opens that particual .xls file in excel app and all other .xls files on dropbox.com, even though default app to open .xls file has been set to open with EXCEL app.
Same is the case with work, jpeg, pdf files evey file open on www.dropbox.com and for every file the default file to open is DROPBOX
- Burnt-On3 years agoHelpful | Level 6
This is a variation of the issue I have that I explained to Hannah from DB in details weeks ago. Only difference for me is that with Adobe files they don't open at all.
Like yourself even after changing a default app to EXCEL for .xls or .xlxs files ( for all .xls and .xlxs files) it just opens that particular .xls file in the excel app and all other .xls files on dropbox.com, even though default app to open .xls file has been set to open with EXCEL app.
Thankfully I only joined the Beta on my backup machine or I'd be going crazy by now.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!