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Forum Discussion

BJN's avatar
BJN
Explorer | Level 4
3 years ago

Can't open PDF files with new beta on my mac

Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
Desktop
Preview
View
  • Emmet's avatar
    Emmet
    2 years ago

    Hi everyone,

     

    Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.


    In the meantime, the following workaround might help: 

    1. Open a Terminal window.
    2. Run the following command:

     

    xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/Dropbox

     

     

    This command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.

     

    It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:

    • Hold Control + Option and click on the Finder icon in the Dock.
    • Select "Relaunch".
aligfx's avatar
aligfx
Helpful | Level 5
3 years ago

I've switched to beta,

 

it was all seamless at the beginning ... 

 

  • Started the onboarding session
  • Got the information needed with the carousel walkthrough 
  • Moved my files from Mac HD to a "secured location" 
  • all files are synced online 

thats all great, but when making certain files available offline and it does get the "Green checkmark" not a single file opens 

with its default app, e.g. PDFs are not launching with Adobe Acrobat, PDSs are not launching with Photoshop, JPGs and PNGs are not launching with Mac native app "Preview"

Initially it was asking me to verify each file I open to "Open anyway" since I get the message "Unauthorized app" / Third party app which I solved 

 

but now — clicking on files won't launch their desired app unless I right click on every file and choose the app, since all have open with "Dropbox" by default.

 

welp

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi aligfx, thanks for bringing this to our attention.

     

    Are you referring to the Dropbox desktop application beta, or the Mac OS Ventura Beta version?

     

    This will help me to assist further!

    • aligfx's avatar
      aligfx
      Helpful | Level 5
      3 years ago

      Correct, my current version is Ventura 13.0.1 (22A400)

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