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jackwarren's avatar
jackwarren
Explorer | Level 3
4 years ago

Can't open OnSong files backed-up in dropbox

I am using dropbox to back up my OnSong app files (song lyrics with chords above). I can see the song titles in dropbox but cannot open the files. I get a message that there is no app available to op...
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  • Jay's avatar
    Jay
    4 years ago
    Since the OnSong app is linking to Dropbox using the API, there might be an issue with the way that app is uploading or syncing the data.

    I'd recommend checking with the dev for more information on this matter. 
jackwarren's avatar
jackwarren
Explorer | Level 3

Hannah: Here is the shot when I try to open the first song listed (below), the second is when I go to the Apple app store to find the app (above). Hope this helps, and thank you. Jack

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi jackwarren, after some brief research on the OnSong app, it appears it's only available for iOS devices, and not the Mac itself, which you why you can't open the file.

As this isn't related to Dropbox, you can try contacting the OnSong developer for further assistance on this matter.
  • jackwarren's avatar
    jackwarren
    Explorer | Level 3
    4 years ago

    Jay: I did not specify, but files (songs) backed up in dropbox won't open of iPad or iPhone. Thanks, Jack

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      How are you uploading the files to Dropbox? Is this via the Dropbox mobile app, or through the OnSong app directly?
      • jackwarren's avatar
        jackwarren
        Explorer | Level 3
        4 years ago

        Jay: Dropbox is one of the alternatives to back up files from within the OnSong app.

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