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Forum Discussion
can't open jpg on my dropbox app on my phone
Good morning,
I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.
I have two Dropbox profiles but I can't op...
Hannah
Dropbox Staff
Dropbox StaffHey Kenda, thanks for bringing this to our attention.
I checked this on my own device, but I wasn't able to reproduce the issue.
If you tap on "account", then on the gear icon and then on "clear cache", are you seeing any difference?
Also, do you have at least 500MB of storage space available on your device (the device itself, not Dropbox) for the Dropbox app to work correctly?
Let me know what you find.
Hello Hannah,
I cleared the cache, but it did not fix the problem.
I store all files in the Dropbox cloud, not locally, but I do have plenty of of space available in the Apply iCloud (using only 2.9 GB). According to the Dropbox app, I have 81.92 GB of space available for local storage on my phone and I am using zero.
Up until yesterday, the Dropbox app has worked the way it's supposed to on my iPhone.
Thank you,
Kenda
