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BBCjustin's avatar
BBCjustin
Explorer | Level 4
2 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
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BBCjustin's avatar
BBCjustin
Explorer | Level 4

Hi Jay, how are you?

Thanks for looking into this. 

At the moment I'm using an Iphone 8 Plus.

I never marked them as off line (if you mean like have them downloaded on my phone) because the folders that I've to consult for work daily contains thousands of pictures and can't possibly download them all.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the reply, I just wanted you to try this on a few photos to see if they were being downloaded to the phone, and then if they could be previewed from there, and then we can continue troubleshooting.

  • BBCjustin's avatar
    BBCjustin
    Explorer | Level 4
    2 years ago

    I see,

    Thanks Jay. I'll do it now!.....

    So, I've marked them and they gave the impression of being downloaded and a green tick but when trying to open the pic it appears the writing "Couldn't load photo"

    • eriq c.'s avatar
      eriq c.
      Helpful | Level 7
      2 years ago

      I am receiving this error as well on my Dropbox App (iPhone SE) mobile. I can see all of my files just fine on the website. I love Dropbox by the way. 😉

       

      Here are screens of what I am seeing Dropbox-wide. All images are NOT visible and loadable. Even when I "make file available offline."

       

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

       Thanks for the info, for the both of you, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

      • BBCjustin's avatar
        BBCjustin
        Explorer | Level 4
        2 years ago

        Hi,

        Thanks for the tip.

        did what you suggested but it kept not opening the pics I'm afraid.

         

    • eriq c.'s avatar
      eriq c.
      Helpful | Level 7
      2 years ago

      I'm still experiencing this same issue. Thanks for the updates! I LOVE DROPBOX SO MUCH - 😁. Seriously. I just love love love it. I remember when we didn't have file syncing and backup and I can't even imagine life without Dropbox now. Our fast connections and all - things just seem to magically upload and incrementally update as we go and can you imagine backing up now without services like these??! :sun_with_face:

      • NikZ's avatar
        NikZ
        Helpful | Level 6
        2 years ago
        …& I too am experiencing the very same problem! Everything up to date, reinstalled & easily viewable with other Cloud based storage platforms!!
        Most irritating!

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