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DoorArchitects's avatar
DoorArchitects
New member | Level 2
7 years ago

Can't open a file sent to me via Dropbox

Someone sent a dropbox file and when I try to open it it says ' "that file" does not exsist? 
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  • Rich's avatar
    Rich
    7 years ago
    DoorArchitects wrote:

    it says ' "that file" does not exsist? 

    What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it?

     

    Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.

Youkillme's avatar
Youkillme
New member | Level 2

not my Q??  Cant view files/ popup tells me i need a new app ??  Ijust downloaded DB.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Sorry to hear that Youkillme - have you tried another browser or even device to access the files you were trying to open in the first place?

Let me know how it goes and if you're still getting the same error, please attach a screenshot of it in your next reply here so we can have a visual too. 

Thanks in advance and happy Monday!

  • Daisy767's avatar
    Daisy767
    New member | Level 2
    6 years ago
    PLEASE HELP. I’m having the same problem. Here’s what I get when I try to open aink that’s sent to me.
    • Daisy767's avatar
      Daisy767
      New member | Level 2
      6 years ago
      I can’t even load a screen shot in here. How do I do that? There’s no option to enter a screen shot.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey Daisy767, 
         
        You can attach a screenshot through one of the following options:
        Thanks in advance!

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