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Forum Discussion

New member | Level 2

7 years ago

Can't open a file sent to me via Dropbox

Someone sent a dropbox file and when I try to open it it says ' "that file" does not exsist?

Rich
7 years ago
DoorArchitects wrote:

it says ' "that file" does not exsist?

What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it?

Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.

Icon for Dropbox Staff rank

Dropbox Staff

7 years ago

Hey there DoorArchitects, thanks for posting on the Community & welcome aboard!

In order to make sure that I send over the most relevant troubleshooting steps, could you provide some more details on what you’re experiencing?

Could you let me know what the error message reads?
I’d also appreciate a screenshot (omitting personal info), as well as a step-by-step description of what’s happening in your next message, so as to check the results we’re getting on our end as well.

Once I have this info, I’d happily go ahead & troubleshoot together. In the mean time, have a great day & thanks again!

3079
New member | Level 2
7 years ago
There is no error message. I am new to dropbox and just need to open a document sent to me. It tells to sign in with my receiving email and I do that but still not able to view the document.
- Walter
  Dropbox Staff
  7 years ago
  Hey 3079 - welcome to our Community!
  
  Can you please tell me if you're trying to access this file from the web on your computer or a mobile device? Do you have the applications needed to open PDF files on this machine?
  
  Have you tried another browser other than the one you currently use?
  
  Could you send the steps you take to do this and a screenshot of the last screen you're on before you reach this dead end?
  
  Thanks for going through all my prompts here and please let me know what you find.

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