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Forum Discussion
Can't import or preview "Available Offline" files on Mac
Hi, I recently upgraded my Macbook Pro and Dropbox is not working for me in the way it has on my previous computer. I set my files to "Available Offline" since I usually need my files without interne...
Megan
Dropbox Staff
Dropbox StaffHi SuperetteStudio, let's jump right into this!
Now, based on the first issue you mentioned about the previews of these files when they are available offline: it'll sound trivial, but have you tried rebooting your device?
Feel free to also let me know the version of the app that you're using on your end. You can find this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.
When you make these files available locally, do you notice the same behavior? The same thing applies to your second issue with InDesign: do you notice the same error when files are synced locally?
It's important to also note, that we're still working actively for the Dropbox new macOS full support on our end, which might affect how third-party apps open your files. You can see more about this here.
Keep me posted, and we'll take it from there!
I did try rebooting and it does not solve the issue. I can see previews of files that are available locally on my computer (i.e. in Document, Downloads, etc), but not in the Dropbox app in Finder. In InDesign, I have the "always save preview images" checked in preferences, yet I am still not able to see a preview in the Dropbox app. The app version I am using is 173.4.6706 which says it is up to date.
