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Forum Discussion

dustdog0's avatar
dustdog0
Helpful | Level 5
2 years ago

Can't access Vault via web

Cannot access my Vault though web access. I have no problem accessing it on my mobile device.
Dropbox Vault
Web
dustdog0's avatar
dustdog0
Helpful | Level 5

When I open DropBox up with Safari my Vault folder is greyed out. I have no problems with accessing the folder with the app on my phone, but can not access on computer. No error messages. I can access through the Chrome browser. Thanks for the reply.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi dustdog0, could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

  • bmt10's avatar
    bmt10
    Explorer | Level 4
    2 years ago

    I am having the exact same issue... I can see the Vault folder on the leftside menu, but it is greyed out, and I cannot click on it. No problem accessing it on mobile device.  It's just not available on the web in any browser I have tried.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi bmt10, are you able to access your Vault from the main window, and not from the left sidebar?

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