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Dormody's avatar
Dormody
Explorer | Level 3
2 years ago

Cannot view a shared video

I belong to a large network that sends shared videos via Dropbox.   No one is having an issue viewing except me.  when I click the link I cannot view the files instead I get a page that says my Dropbox is out of space  but this happens only on my tablet ..it’s an  Apple iPad.   I can watch the video on my MacBook and iPhone.    The video senders and I have exhausted all ideas to resolve this issue.   I do not have any saved files on Dropbox on any of my devices.   I am trying to view only.  

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Dormody, thanks for bringing this to our attention.

     

    Are you logged into the same Dropbox account as with the other devices?

     

    Is this a shared link to a file, or a shared folder containing the file itself? Do you have enough space on the iPad itself?

     

    Any other info or screenshots would be helpful!

    • Dormody's avatar
      Dormody
      Explorer | Level 3

      Thanks Jay for reaching out.  

       

      Here are the answers to your questions...

      Are you logged into the same Dropbox account as with the other devices?   YES

      Is this a shared link to a file, or a shared folder containing the file itself?   THIS IS A SHARED LINK TO A VIDEO FILE. 

      Do you have enough space on the iPad itself?   YES, THERE ARE MORE THAN 6 GB OF FREE SPACE ON IPAD

      Any other info or screenshots would be helpful!   SEE ATTACHED

       

       

       
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the screenshot, Dormody.

         

        So, from what I can understand, the page opens, but the video just doesn't load.

         

        Can you copy the link and then paste it and open using a different browser, to see if you get the same behavior, please?

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