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Forum Discussion

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
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  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

be-each's avatar
be-each
Helpful | Level 6

I have made a screen recording of what is happening. Notice how first the column "Date last opened" is populated the moment Preview app starts opening these files, and then the file size column is populated with the file sizes after they have been downloaded. 

 

[link removed]

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey be-each, thanks for your nudge on this.

 

Can you let us know a bit more about your setup? What's your macOS version?

 

Also, if you hover over the Dropbox icon in your menu bar, what's the Dropbox version and sync status of the app?

 

And lastly, if you go to the "sync" tab in your preferences, what's the location of your Dropbox folder?

  • craftyweeks's avatar
    craftyweeks
    New member | Level 2
    2 months ago

    I'm still having the issue as well - 

    211.4.6008 Dropbox Version

    14.6.1 MacOS

    Folder Location - users/MYNAME/Library/CloudStorage/Dropbox

  • be-each's avatar
    be-each
    Helpful | Level 6
    2 months ago

    Hi Hannah

    I have macOS version 13.7.1 (22H221)

    Dropbox is 211.4.6008 (up to date)

    Dropbox is located at /Users/myusername/Dropbox

    Looking forward to your reply!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hi from me as well, be-each! Can you send me a screenshot of the default sync settings you have under your Sync tab here, so that I can take a look? I’m unable to access the screen recording you sent us above, unfortunately.

      • be-each's avatar
        be-each
        Helpful | Level 6
        2 months ago

        Hi Nancy, see screenshot below.

         

        I have not upgraded DB to the new API, if that is why I am having this sync issue.

        I need to find out how this affects access to Dropbox on my VM under Parallels. VM needs to be well-integrated with DB for certain software to run and I do not want to duplicate these Dropbox files on my VM. I'd rather not use Camera Upload, but in the end I may need to find another solution altogether.

         

        Why can you not view the screen recording? It looks like it was deleted?

         

        Sync Settings Dropbox

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