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Forum Discussion

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
2 years ago

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
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  • Jay's avatar
    Jay
    2 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

craftyweeks's avatar
craftyweeks
New member | Level 2
2 years ago

I'm having the same issue! Came across your question when I was searching for an answer. Glad to see though its not just me. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there Pansy L. & craftyweeks - sorry to hear you're having issues with this.

     

    Could you please let us know the Dropbox desktop app's status and version as shown in your menu bar?

     

    Also, can you check your Dropbox folder's location in the app's preferences under the sync tab for us?

     

    Have you tried reindexing your Spotlight at all lately by the way?

     

    Keep us posted please . 

    • luizfernandomiller's avatar
      luizfernandomiller
      Collaborator | Level 8
      2 years ago

      Hello,

      I'm having the same problem.
      I detected that this problem starts to happening in the beginning of September.
      Yesterday I upgraded my macOS to Sonoma, but the same problem is happening.
      So the problem it's not related to macOS, but happenings in both (the last one and the new one).

      This is very bad, because the Dropbox price is too high if compared with others (OneDrive per example that is included in Microsoft Office plan), and this issue is happening again (last year we have this problem for a long time).

      Please, fix this.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey luizfernandomiller, sorry to hear you're also having issues with this.

         

        Could you please clarify the desktop app's exact status and version as shown in your menu bar?  

         

         

    • Pansy L.'s avatar
      Pansy L.
      Helpful | Level 5
      2 years ago

      Walter 

      • Dropbox desktop app's status: Files are up to date
      • version as shown in your menu bar: v184.3.6480
      • Dropbox folder's location in the app's preferences under the sync tab: /Users/XXXXXX/Library/CloudStorage/Dropbox
      • Have you tried reindexing your Spotlight: Just did it and still the same

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sorry for jumping in, Pansy L..

         

        Is this happening for all images on your Dropbox account, or just the ones located within the "camera uploads" folder on your desktop app?

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