Latest version of Android on Galaxy S9+ w/Latest version of Dropbox on mobile (272.2.6).
I've setup Camera Sync to the Camera Uploads dropbox folder and it has worked for years - yet - Camera s...
Merci d'avoir contacté la communauté de Dropbox :slight_smile:
Dans un premier temps, si vous avez un compte Dropbox Basic gratuit, vérifiez si vous avez au moins trois appareils sont déjà associés à votre compte. Sachez que le nombre d'appareils associés à un compte Dropbox Basic est désormais limité à trois.
Pour ajouter un autre appareil, vous devez commencer par dissocier certains de vos appareils actuels de votre compte.
Le problème que vous rencontrez est probablement lié à la modification récente de votre nom d'utilisateur sur l'ordinateur. Cette modification entraîne une mise à jour des chemins d'accès aux dossiers utilisés par Dropbox pour lancer l'application correctement.
Pour résoudre le problème, je vais vous indiquer comment réinitialiser les paramètres de l'application Dropbox. Les fichiers de votre dossier Dropbox ne seront pas modifiés ni supprimés.
Remarque : pensez à noter les paramètres de synchronisation sélective appliqués avant la réinitialisation ou à effectuer une capture d'écran, car vous devrez de nouveau appliquer ces paramètres au terme de la réinitialisation.
Tout d'abord, enregistrez votre travail et quittez tous les programmes qui ont accès aux fichiers du dossier Dropbox. Ensuite, procédez comme suit :
Arrêtez Dropbox (si nécessaire) :
Cliquez sur l'icône Dropbox dans la barre de menus en haut de l'écran.
Cliquez sur l'icône représentant une roue dentée dans le panneau de notifications, puis sélectionnez Quitter Dropbox.
Copiez la ligne ci-après, collez-la dans l'application Terminal, puis appuyez sur la touche ENTRÉE. FAITES ATTENTION à bien copier et coller cette commande (ne la saisissez pas manuellement), car la moindre erreur pourrait provoquer de graves problèmes. Après avoir saisi la première commande, vous devrez saisir le mot de passe de l'administrateur de votre ordinateur (et non pas votre mot de passe Dropbox). Sachez que le champ du mot de passe reste vide dans le terminal pendant la saisie du mot de passe. Une fois que vous l'avez saisi, appuyez simplement sur ENTRÉE. Si ces instructions ont bien été prises en compte, la ligne de texte initiale (appelée "invite") s'affiche de nouveau :
sudo mv ~/.dropbox ~/.Trash/dropbox.old
L'affichage de l'invite signifie que la tâche demandée a bien été effectuée. Si une erreur est renvoyée, ou si vous n'avez toujours pas de réponse au bout d'une heure, redémarrez votre ordinateur et suivez de nouveau la procédure.
Redémarrez Dropbox à partir du dossier "Applications", puis connectez-vous et appliquez de nouveau les paramètres de synchronisation sélective que vous aviez choisis avant la réinitialisation, lors du processus de connexion. Veuillez patienter pendant la réindexation des fichiers et la synchronisation des éventuelles modifications en attente dans votre compte.
J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
Thanks for the post. I'm not exactly sure what I had changed, but its working properly now. I believe it was an obscure setting I found. I had given up for the day, then happened to look in my pictures folder on my PC and the new pics were there. I will try to find the last setting I changed, but I was all over android trying to figure it out. Wish I had a better summary, but is what it is. The end story is that its not easy, nor well documented and lots of places it can go wrong. Would be valuable to have documentation somewhere that showed all the possible settings that affect a particular set of issues.
Thanks for keeping me in the loop, Jeff - much appreciated.
I'm glad to hear you managed to resolve this in the end and thanks for your feedback too.
I'm assuming that you're already familiar with the troubleshooting that's outlined in this Help Center article, but it's a good starting point for future reference.
See you around and take care!
About View, download, and export
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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Find help from the Dropbox Community.","title":"View, download, and export","shortTitle":"View, download, and export","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":2901,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-24T01:12:38.436-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/"},"ForumTopicMessage:message:588880":{"__typename":"ForumTopicMessage","uid":588880,"subject":"Camera Sync Very Slow","id":"message:588880","revisionNum":3,"repliesCount":3,"author":{"__ref":"User:user:38053"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:588880"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:588880"},"body@stripHtml({\"truncateLength\":200})":" Latest version of Android on Galaxy S9+ w/Latest version of Dropbox on mobile (272.2.6). \n \n I've setup Camera Sync to the Camera Uploads dropbox folder and it has worked for years - yet - Camera s...","body@stringLength":"1693","rawBody":"
Latest version of Android on Galaxy S9+ w/Latest version of Dropbox on mobile (272.2.6).
\n
\n
I've setup Camera Sync to the Camera Uploads dropbox folder and it has worked for years - yet - Camera sync to dropbox works 'sometimes'. Usually, it will not sync unless I load the camera app and actually view the camera gallery from the camera app. And even then, it takes a very long time (up to hours?) for the files to sync from the Camera DCIM folder to the Dropbox Camera Uploads folder. I've searched the web and forums, but can't find any solutions...
\n
\n
Things I've done:
\n
1. Dropbox App Settings (Settings>Apps>Dropbox)
\n
- Verified that Background Restrictions setting (set >Allow Background data usage set to on, allow app while data saver on, set to on).
\n
- Verified Allow Background Activity is set to on (on, but greyed out)
\n
2. Permissions: Camera, Contacts & Storage
\n
3. Storage set in Camera App to SD Card/DCIM/Camera Uploads Folder
\n
4. Data Saver turned off
\n
5. In Dropbox App
\n
- Mobile Data and Mobile Data only apps turned on for Dropbox and Dropbox Sync.
\n
- Use data for offline files turned on.
\n
- Dropbox app, camera uploads turned on - include videos (on), Use data when offline (on), Background restrictions (no, battery optimization for dropbox turned OFF).
\n
- Photo backup turned on
\n
- Backup ALL my photos
\n
\n
What am I missing?
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Hey Walter,
Thanks for the post. I'm not exactly sure what I had changed, but its working properly now. I believe it was an obscure setting I found. I had given up for the day, then happened to look in my pictures folder on my PC and the new pics were there. I will try to find the last setting I changed, but I was all over android trying to figure it out. Wish I had a better summary, but is what it is. The end story is that its not easy, nor well documented and lots of places it can go wrong. Would be valuable to have documentation somewhere that showed all the possible settings that affect a particular set of issues.
Thanks for the post. I'm not exactly sure what I had changed, but its working properly now. I believe it was an obscure setting I found. I had given up for the day, then happened to look in my pictures folder on my PC and the new pics were there. I will try to find the last setting I changed, but I was all over android trying to figure it out. Wish I had a better summary, but is what it is. The end story is that its not easy, nor well documented and lots of places it can go wrong. Would be valuable to have documentation somewhere that showed all the possible settings that affect a particular set of issues.
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Hey Jeff H.8, sorry to hear you're having issues with this.
\n
\n
Out of curiosity, have you tried another wifi network and/or cellular data?
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Also could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
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1. Tap the menu icon in the upper-left corner of the screen 2. Select \"Settings\" 3. Select “Clear Cache”
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4.Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
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Let me know if this helped improve matters!
","body@stringLength":"824","rawBody":"
Hey , sorry to hear you're having issues with this.
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Out of curiosity, have you tried another wifi network and/or cellular data?
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\n
Also could you please try to clear the cache on your app and then sign out and back into your Dropbox account?
\n
\n
1. Tap the menu icon in the upper-left corner of the screen 2. Select \"Settings\" 3. Select “Clear Cache”
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4.Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
\n
\n
Let me know if this helped improve matters!
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Thanks for keeping me in the loop, Jeff - much appreciated.
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I'm glad to hear you managed to resolve this in the end and thanks for your feedback too.
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I'm assuming that you're already familiar with the troubleshooting that's outlined in this Help Center article, but it's a good starting point for future reference.
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See you around and take care!
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Dropbox Staff
