We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ZooWest's avatar
ZooWest
Explorer | Level 4
7 years ago

Calculate Size is Unavailable

I'm on the 2GB plan. Calculate Size used to be available to me until recently. Now that option is nowhere to be found. 
  • Lusil's avatar
    Lusil
    6 years ago

    Hey bertt, sorry to hear that you're also having trouble with this. 

    As a first step, could you please ensure that you've followed the steps below for the option to appear?

    1. Sign in via the website.
    2. Select the Files tab.
    3. Click a column header.
    4. Choose the option Size.
    5. Hover over the folder and click the check box next the folder you’re interested in.
    6. The option to Calculate size should appear in the right sidebar.

    If you still don't see this option, could you try clearing your browser's cache and disabling third party browser extensions? Maybe that will do the trick. 

     

    Let me know how it goes!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!