You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
RobWilkins
3 years agoHelpful | Level 6
Broken links in InDesign files on macOS Monterey 12.3.1
Hi there,
I've been happily working with Indesign files in Dropbox for a year now where my files are all stored Online Only. It used to be the case that Dropbox would automatically relink all the s...
- 3 years ago
Hello all together
I have the same problem in InDesign with files that are only online and despair almost every day when I have to edit InDesign jobs where I have to locate the files in the Finder first and download them every time.
Now I have discovered a workaround:
- Open a job in InDesign
- Select all entries in "Links"
- Right-click on the menu item "Edit With" > "Preview 11.0".
- After all files have been opened in Preview, quit Preview.
- Switch back to InDesign.
- Continue working.
I hope this helps some of you.
RobWilkins
Helpful | Level 6
That's great news for you. Looks like I'll have to wait a little longer for my solution…
tobiasknecht
2 years agoHelpful | Level 6
You must switch on the setting online in the "Admin console". There you click on "Sync" and can activate "Dropbox for macOS on File Provider" at the bottom.
- RobWilkins2 years agoHelpful | Level 6
Thank you, I will try that.
- jackiemarie372 years agoExplorer | Level 4
Thanks! I'll try this again. I've been trying to do this since about August and haven't had this option come up.
- jackiemarie372 years agoExplorer | Level 4
It is finally there to turn on! I had previously only had "Team Selective Sync" and no other options below that. I hope this is the answer to all of our woes. Thank you! Thank you!
- RobWilkins2 years agoHelpful | Level 6
Thanks for the advice, it's much appreciated.
I have tried it now. It worked at first, so I clicked the 'Get Started' button to update the app. I was unable to complete the update as a number of files were still syncing. I left it for a while and when I tried again, the settings had reverted to the 'not eligible for update' again!
So annoying! - tobiasknecht2 years agoHelpful | Level 6
Synchronisation also took a very long time for me. I proceeded as follows and this procedure has worked on three clients so far without any problems:
- In the "Admin console" under "Sync", activate the "Toggle button" "Dropbox for macOS on File Provider".
- Close all open documents and apps on the Mac.
- If the desktop app "Dropbox" reports that all files are up to date, log out all accounts under "Preferences" > "Account", this may take a moment.
- I then uninstalled the Dropbox app. I don't know if this is necessary.
- Delete the Dropbox folders that were stored in my user folder. The deletion process takes a long time depending on the number of files, just be patient.
- Reinstall the Dropbox app.
- Log in with an account.
- As a first step, I only selected a folder with a few files using the selective selection function so that I didn't have to wait too long for the first synchronisation. My entire account has more than 300,000 files.
- When I was asked whether I wanted to use the beta version of "Dropbox for macOS on File Provider", I confirmed this. It then took a moment for Dropbox to move the data to the new location.
- As soon as I received confirmation that everything was successful, I also selected the remaining folders with the selective selection. It took hours for everything to be indexed. But it was no problem overnight. Everything was ready the next morning.
I hope this helps.
- Nancy2 years agoDropbox Staff
Hi RobWilkins, hope it’s OK to jump in here.
If you try tobiasknecht’s suggestion, and you still have trouble with this, I’d suggest reaching out to your Sales representative directly, so that they can check your Dropbox account, and help you update your Dropbox app.
- RobWilkins2 years agoHelpful | Level 6
Thank you Nancy.
- Beauriz11 months agoHelpful | Level 6
Hello,
I implemented Tobias Knecht's approach and adjusted the settings in the admin console. However, I did not uninstall Dropbox at first.
1. Dropbox got stuck while moving the data.
2. I uninstalled it manually and then reinstalled it.
3. My Dropbox client then suggested on its own to install the beta version, which I did. The moving and indexing process took about 12 hours, likely due to the amount of data.
4. It's now working, sort of. I don't have any issues with smaller documents. But as soon as there are multiple images in a document, the spinning beachball becomes my new best friend. It takes forever, and images with layers are sometimes displayed incorrectly.
Dropbox crashes at least once a day without any warning. - Genie12310 months agoHelpful | Level 5
same issue here - absolute nightmare trying to relink files even after they've been made available offline. Dropbox is also causing issues with Lightroom Classic that I have been trying unsuccessfully to resolve for over a month now. seriously rethinking whether i want to carry on using Dropbox, as i'm wasting far too much time troubleshooting what feels like a constant stream of problems.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!