Backup feature is so broken that I cannot get my data.

I've had one reply but not a further one yet from the advanced support team.

There are multiple issues here, which I have passed on to support. It's a real shame to have as historically full-featured and well-designed a program as Dropbox become so broken in this way.

1) It is supposed to be possible to, using the web interface, move the backup into the regular sync space, which would allow me to download it. This option is not available to me for some reason.

2) Primarily, it must, must be possible to use the desktop application to recover a backup by downloading it to the same or a new drive. This is the primary use case for a backup! Create it, maintain it, and then when your drive breaks or is lost, download it efficiently in one piece. It is not clear to me if this functionality is meant to be available, but I have got a lot of bull**bleep** so far about 'yeah, backup is designed to be one way'. What an insane sentence to write.

3) The support system, for something which I pay a lot of money for and use as a professional product in my work, is terrible. Yes you can chat to people but they are far too slow to suggest nonsense like 'download the files in small batches' or 'we will pass your suggestion to our developers'. Because of this impossibly broken feature, my data was held to ransom, and it was literally impossible for me to get to it in a useful (ie complete, able to be restored to a new or the same external drive) way.

Sad to see the various comments about Dropbox going downhill are true.