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Forum Discussion
Backup feature is so broken that I cannot get my data.
I have backed up an external drive containing a folder of about 200GB in size, with many files inside it and an important, layered folder structure. Your backup feature is so broken that I cannot do ...
Megan
Dropbox Staff
Dropbox StaffHi Jjw1988, sorry to hear about this!
You mentioned that you can't do anything with said Backup. Can you clarify what exactly it is that you're trying to do?
In what ways has it become corrupt, and how do you wish to move the sync space exactly? Is the feature currently enabled, or disabled when you visit your Backup page online?
Feel free to let me know more, in order for me to be able to assist, and give you the appropriate next steps.
Also, you mentioned that you've contacted our Support about this, so please, share your ticket number reference with me, in order for me to locate it on our system.
Keep me posted!
The external hard disk is corrupted, so I want to use my Dropbox backup of it, made via your backup feature, to restore to the disk. I cannot do this because the backup cannot be moved into the syncable space of Dropbox (to sync back down through the app) and neither can it be downloaded through the web interface, becuase it has over 10,000 files within it. I am stunned you feel able to actually describe this as a backup.
