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Forum Discussion
Automatic Photo Uploads From IPhone?
I recently upgraded my Dropbox to have the capacity to store all the photos that have been living on my iPhone. I connected to DropBox and have had 2 issues:
1) Though my phone (which I got in...
I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded. In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone. That reset everything and the upload went fine. If you need my email chain with support (that provides more detail), I can send it your way.
Lusil
Dropbox Staff
Dropbox Staff
WalterDropbox Staff
Dropbox StaffHey there Aurelioaustria - were you able to resolve your concern in the end?
If so, what did the trick for you after all?
I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded. In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone. That reset everything and the upload went fine. If you need my email chain with support (that provides more detail), I can send it your way.
- Walter
No, that won't be necessary Aurelioaustria - just thanks for letting us know what did the trick for you after all!
I'm happy to hear you managed to resolve your concern by toggling the Camera Uploads switch to off and on again.
Should you ever come up with a Dropbox question or an issue, don't hesitate to let us know; we're always a post away :wink:
Have a lovely day!
Hi there,
Same issue -could you send me the email that helped solve your issue?
Dropbox says there are over 3000 photos that have to upload. When I toggled on/off it just set to zero and now slowly counting up again, currently on 57 photos that have to be uploaded. I just cant get it all done and then it stops spontaneously.
Thanks
Meraai
[personal information removed for security purposes]
- Walter
Hey there MeraaiKraai - sorry to hear you're having issues with uploading your files from your mobile device.
Just to make sure we're on the same page, can you clarify if you're using our camera uploads feature or if you're manually uploading those files via the (+) button from within our mobile app?
Can you also confirm that you're using the most recent version of the app (currently on v. 148.2)? You can find a link to update it if needed here:
https://www.dropbox.com/mobile?trigger=on
Should the matter at hand persist, please try to clear the cache on your app and then sign out and back into your Dropbox account.
On iOS:
To clear your cache, please follow the steps listed below:
1. Navigate to the “Personal” tab
2. Tap the gear icon in the upper-left corner of the screen
3. Select “Clear Cache”On Android:
1. Tap the menu icon in the upper-left corner of the screen
2. Select "Settings"
3. Select “Clear Cache”Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.
On a last note, I removed your email address for your post for security purposes. If you'd like account specific assistance, you can go ahead and log a ticket with our team and they'll do their best to assist you: https://www.dropbox.com/support
In any case, please let me know what you find and we'll take it from there.
