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Aurelioaustria's avatar
Aurelioaustria
New member | Level 2
6 years ago

Automatic Photo Uploads From IPhone?

I recently upgraded my Dropbox to have the capacity to store all the photos that have been living on my iPhone.  I connected to DropBox and have had 2 issues:   1) Though my phone (which I got in...
Camera uploads
Download
Space and storage
Sync
  • Aurelioaustria's avatar
    Aurelioaustria
    6 years ago

    I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded.  In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone.  That reset everything and the upload went fine.  If you need my email chain with support (that provides more detail), I can send it your way. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi there Aurelioaustria, 
 
Initially, please note that when you turn the camera uploads feature on, photos in your mobile phone’s Camera Roll and Screenshot folder will automatically upload to your Camera Uploads folder in your Dropbox account.
 
If you’d like to add photos that are in other folders in your device’s storage, you’ll have to manually upload them to your Dropbox account. You can find more info on how to do this in this article. 
 
Nonetheless, in order to further investigate the behavior you’re experiencing, we’ll have to move this discussion to email. As such, I’ve located your open request from my end and have replied to you. Please check your inbox for my latest message and we’ll take it from there. 
 
Thanks in advance!
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there Aurelioaustria  - were you able to resolve your concern in the end?

    If so, what did the trick for you after all?

    • Aurelioaustria's avatar
      Aurelioaustria
      New member | Level 2
      6 years ago

      I got it to work - the underlying issue is that I think the original sync was interrupted but the phone didn't register that it'd been interrupted and thus thought all the photos had uploaded.  In a nutshell - I solved the problem by toggling upload on/off on both my computer and my iPhone.  That reset everything and the upload went fine.  If you need my email chain with support (that provides more detail), I can send it your way. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        No, that won't be necessary Aurelioaustria  - just thanks for letting us know what did the trick for you after all!

        I'm happy to hear you managed to resolve your concern by toggling the Camera Uploads switch to off and on again. 

        Should you ever come up with a Dropbox question or an issue, don't hesitate to let us know; we're always a post away :wink:

        Have a lovely day!

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