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Forum Discussion
Android app defaults apps to preview files
I've noticed that the Android App (Android 12) appears to ignore the default app configured in it and always opens text files and images in Dropbox and not my preferred app, I've tried removing/reset...
Thanks for your troubleshooting tips Chris, I have unfortunately tried them all without success (for #6 I reported it here rather than raise a support ticket).
I am inclined to leave it for a short while as I'm planning on purchasing a new phone very soon, this will have Android 13 (as opposed to 12) and so I'll see if the problem persists with a new device, O/S version and fresh install. I'll report back here on the outcome.
Quick update. I bought a brand new phone which is running Android 13 and the issue still persists, Dropbox will always try to use its internal viewers even when another app is specified (within the DropBox app) and if the file format is not supported by DropBox it will throw an error, eg: .kdb files which should be opened by KeePass which I have installed. Selecting Open With will allow you to open the file with an app of your choosing but this does question why DropBox has the option to specify an app and then ignores it.
- I have an Samsung A71 running Android 13 and Dropbox keeps trying to preview the KeePass file instead of opening the default app set. I have to select "open with" and without needing to select it, KeePass opens the file. This did not used to happen. Dropbox did an update and it screwed it up.
- I am having exactly the same problem. This used to work fine for me, but I believe it was a Dropbox update that has introduced this error. I would like to open txt files in Dropbox using the Jota+ app so that I can edit the txt files. Currently, when I click on a txt file from within Dropbox, it always opens it with the Dropbox viewer (even though I previously specified that txt files should always be opened with Jota+). The workaround is that I select "Open With" for each txt file and it automatically opens in Jota+ without even needing to specify which app to open it with! Please help. How can I get it so that simply clicking on a txt file from within Dropbox will open the txt file in Jota+ (like it used to do)? Thank you.
- Jay
Dropbox Staff
Hi Sniposaurus, does your Android device no give the option to make that app as the default, instead of the Dropbox mobile app? Could you attach a screenshot showing this prompt?
kbd files are my major complaint as well.
Somehow I got it to work. I uninstalled keepass android
- uninstalled Dropbox (make sure to delete cache, all you settings)
- restarted
- set db to offline mode
- set kbd files to open keepass.
Seems like it works, but occasionally still doesn't sync. (we were using Dropsync but it quit working on the latest sammy beta s22)
