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Forum Discussion
Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
Megan
Dropbox Staff
Dropbox StaffHey j2762mm, sorry to hear about that, and I see where you're coming from!
We definitely listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine.
I wanted to ask if you're using macOS on File Provider, where your Dropbox folder must be located in ~/Library/CloudStorage.
Let me know more, thanks!
To my knowledge, no. In fact, in the settings I can now see a message saying I'm not eligible for File Provider at this time.
