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TBirds's avatar
TBirds
Helpful | Level 6
3 years ago

Adobe not downloading online only files from projects

Hi All,  after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
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  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

    This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

     

    Regards,

     

    Emmet

jesusbarros's avatar
jesusbarros
New member | Level 2
2 years ago

Not yet a solution for this? is really awful to work with this issue... I lose hours getting a single After effects project to work

  • j2762mm's avatar
    j2762mm
    Helpful | Level 7
    2 years ago

    Yeah, not a word from Dropbox, I just forked over another $2000 for our business's service and here we are, still suffering with this issue and losing tons of time so many months later. This should be one of their top priorities, I don't understand what's going on here.

    • David_Thru's avatar
      David_Thru
      New member | Level 2
      2 years ago

      This is how is working for us. We changed the name of the main project folder, just added a "_1" to the end. If you change it and you reopen the AE file, everything works. So weird, but it works, is not the best solution. But much better than downloading all the folder to your local server.

      • stynd's avatar
        stynd
        Helpful | Level 5
        2 years ago

        Didn't work for me

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