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TBirds's avatar
TBirds
Helpful | Level 6
3 years ago

Adobe not downloading online only files from projects

Hi All,  after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
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  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

    This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

     

    Regards,

     

    Emmet

launchscotland's avatar
launchscotland
Helpful | Level 5
3 years ago

I get the same problem. Before the Mac update any files that were online only would download automatically when opened in Adobe products but now they just show an error. This is really frustrating. I'm not sure if it is a Dropbox, Adobe or Apple issue but it really needs fixed ASAP with collaboration from all 3 companies.

  • HarvNagra's avatar
    HarvNagra
    Helpful | Level 6
    3 years ago

    Dropbox have updated their macOS Monterey page to indicate that a private beta is being trialled now to resolve this issue. However, there's no info on who is being invited to this private beta. 

     

    Via our IT partner's discussions with our DB account manager, it sounds like the release is due for "early Q4" this year, which would imply some time in October if it's true. They're refusing to give us access to the beta. We're another few months away from finding out if this is even gonna roll out then. 

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