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Forum Discussion

TBirds's avatar
TBirds
Helpful | Level 6
3 years ago

Adobe not downloading online only files from projects

Hi All,  after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
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  • Emmet's avatar
    Emmet
    2 years ago

    Hi there, 

     

    In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.

    This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.

     

    Regards,

     

    Emmet

Amerrick's avatar
Amerrick
New member | Level 2
3 years ago

I am having the same issue after the OS update. I get errors with any online-only Adobe file that I launch from DropBox, I have to download them to open. Syncing is working fine. Other non-Adobe files open no problem (word, preview, excel).

 

 

    • TBirds's avatar
      TBirds
      Helpful | Level 6
      3 years ago

      Yea, I was more wondering if they have a timeline for a solution. Or if i should just backup everything on my computer and downgrade the OS back to Big Sur to get the auto download 'feature' when using 3rd party programs with the cloud only files

      • TBirds's avatar
        TBirds
        Helpful | Level 6
        3 years ago

        It's actually gotten worse.

         

        Now just double clicking MS Word docs in finder give me an error and wont open (giving an error 'cannot be opened because it is from an unidentified developer.'). 

         

        I have to right click and then select 'make available offline' 

         

        Plus for some reason dropbox is now the default program to open anything, even when changing that permission to the correct program, it still insists on using dropbox to open the files 

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