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tobytobywan's avatar
tobytobywan
Explorer | Level 3
7 years ago

.mov files not playing on my mac

Hi I have a Macbook Pro operating on OS X El Capitan. I have noticed that all my .mov files I have taken on my iphone (X and 7) from about mid last year to now do not play on my Mac. Quickplayer ...
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  • Walter's avatar
    Walter
    7 years ago

    Thanks for the additional information tobytobywan - much appreciated.

    Are you running the desktop application (stating "Up to date" that indicates you're fully synced) at the moment?

    As you're able to preview those files in our website, I guess that you're missing a codec in your computer (essential for this type of files) and that's why you're getting this error message. Have you tried another application to open those files or better yet contact QuickTime directly as the error you get is coming from their app and not Dropbox whatsoever? 

    Keep me posted on your findings please and happy Monday!

     

tobytobywan's avatar
tobytobywan
Explorer | Level 3

Hi Walter

Please see attached screen shots. You will see that there are now no thumbnails on the .mov files and when I click I get the message on the other scree shot.

I can preview the files on the website. It's the files on my mac that are synced with my Dropbox account that are the problem.

Finally, yes all syncing had been completed with the words "up to date" displayed.

Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for the additional information tobytobywan - much appreciated.

Are you running the desktop application (stating "Up to date" that indicates you're fully synced) at the moment?

As you're able to preview those files in our website, I guess that you're missing a codec in your computer (essential for this type of files) and that's why you're getting this error message. Have you tried another application to open those files or better yet contact QuickTime directly as the error you get is coming from their app and not Dropbox whatsoever? 

Keep me posted on your findings please and happy Monday!

 

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