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Forum Discussion
.mov files not playing on my mac
Hi
I have a Macbook Pro operating on OS X El Capitan. I have noticed that all my .mov files I have taken on my iphone (X and 7) from about mid last year to now do not play on my Mac.
Quickplayer ...
Thanks for the additional information tobytobywan - much appreciated.
Are you running the desktop application (stating "Up to date" that indicates you're fully synced) at the moment?
As you're able to preview those files in our website, I guess that you're missing a codec in your computer (essential for this type of files) and that's why you're getting this error message. Have you tried another application to open those files or better yet contact QuickTime directly as the error you get is coming from their app and not Dropbox whatsoever?
Keep me posted on your findings please and happy Monday!
Walter
Dropbox Staff
Dropbox StaffHey there tobytobywan - sorry to hear about this; let's have a look into this.
First off all, could you send me a screenshot of the problem so I can investigate further?
Also, are you able to preview those files in the website?
Last but not least, can you look at the Dropbox icon in your menu bar and see if it is done syncing. When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you don't see this, could you tell me what it reads?
Thanks!
Hi Walter
Please see attached screen shots. You will see that there are now no thumbnails on the .mov files and when I click I get the message on the other scree shot.
I can preview the files on the website. It's the files on my mac that are synced with my Dropbox account that are the problem.
Finally, yes all syncing had been completed with the words "up to date" displayed.
Thanks
- Walter
Thanks for the additional information tobytobywan - much appreciated.
Are you running the desktop application (stating "Up to date" that indicates you're fully synced) at the moment?
As you're able to preview those files in our website, I guess that you're missing a codec in your computer (essential for this type of files) and that's why you're getting this error message. Have you tried another application to open those files or better yet contact QuickTime directly as the error you get is coming from their app and not Dropbox whatsoever?
Keep me posted on your findings please and happy Monday!
Did you figure out a fix for this? I am having the same issue.
- Walter
Hey there mattypoo - how are you today?
Have you, by any chance, tried another software to open the files you're trying to access when you get this error?
While you're at it, could you let me know your desktop app's exact status? Is it 'up to date' or still syncing?
If you're still getting the same error, could you forward me a screenshot to make sure we're on the same page?
Thanks!
