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Forum Discussion
“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app
No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”
Hi Everybody,
Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.
Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can.
Thanks,
Ben
Hi @Nancy
I have exactly the same problem. I have a paid Dropbox Essentials account which I typically use on my iPhone 15 Pro or Windows PC. Using Chrome on my PC I can view the contents of my monthly reports with no problem. On my phone using the Paper App I get the same response as @johnweidner.
From this thread it appears that the issue is not resolved. I use Paper to prepare monthly maintenance reports with input from my team in the field. They too use iPhones. I have note been able to complete my May or start my June reports. Please could you provide a timeline for the resolution of the issue.
Kind regards
