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Forum Discussion
We are unable to access Dropbox, forever 429 error
Hello,
We have a Dropbox Business Advanced subscription and have an application to access the data.
From 07/21/2021 00:04 UTC, we find that all of our API calls have responded (429) Too Many ...
Greg-DB
Dropbox Staff
Dropbox StaffIt looks like this is due to a very large amount of activity on your account. This should resolve on its own after some time, but you'll need to make sure you do actually stop all calls to your account, or it will just reset the rate limiting. So, make sure you've stopped all calls to the account/team. For instance, make sure you're not accidentally running another instance you didn't mean to.
Anyway, I see you were able to contact support again via email, so I'll defer to the support team to investigate and help you with your account. That way they can look into it and discuss any account details with you privately.
Thanks for your reply.
We can see the "Retry-After" is 1 sec or 5 secs in different APIs. It is so short that not likely we are not waiting. In our program strategy, we will pause all the requests for 16 secs once we received the 429 error.
I have guessed. We have a lot of requests during the maintenance period. Dropbox does not process them but makes them in a queue. Once maintenance is done, all the requests in the queue flood the server.
We confirmed once again we have stopped all the API calls. If it is possible, could you please help us find if there are still any requests sending to the server and what is the IP of that sender? We can be more confident that we are actually on the right way.
Thank you so much!
- Greg-DB
I can't monitor your account like that, so I recommend working with support via your email to check on your account.
Thank you.
Could you please give me an email address I need to send to? We can not access any Dropbox pages including the support page so we don't know what the email address is.
- Greg-DB
I see you already have an open support ticket for this, so there's no need to email in again. The support team will reply to your ticket and you'll get the response by email.
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