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Forum Discussion
Third party application won't open Dropbox.
A few weeks ago, I purchased the electronic edition of the 3rd volume of the GIA choral hymnal. Among the features in the software that accompanied the hymnal that I purchased, is a feature that allows users to import music from their Dropbox accounts. I was delighted. I used the feature, and it worked without incident. The second time, I was not so successful; I received this error message: "API auth error - {".tag" = "expired_access_token";}." Can you help me fix the problem? The GIA website doesn’t have a support link. Dropbox support suggest I post here.
- Greg-DB
Dropbox Staff
This error indicates that the application's code has not been implemented to support long-term access properly. This is something the developer of the third party application will need to update the code to accommodate. This isn't something you can configure as the end-user of the app.
Thanks for the note. Devin from Dropbox support said the same thing, but he also suggested I might try posting my note on the forum.
I found a support link on the website of the software, a site different from the publisher. I've post my plea on that site and hope they will be as responsive at the Dropbox community.
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