You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mhnakhuda's avatar
mhnakhuda
New member | Level 2
5 years ago

ssl.SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed (_ssl.c:852)

Hi everyone, I am getting the following error:  C:\Python36\Dartfish\Scripts\python.exe C:/Workspace/COC-Dartfish/Dartfish/Dropbox_Download.py SBL Traceback (most recent call last): File "C:\...
API
  • Greg-DB's avatar
    Greg-DB
    5 years ago

    That shouldn't be the issue here. The files_download_to_file method does allow you to download files from shared folders. Also, the error you're getting indicates an issue establishing the secure TLS connection with the Dropbox API servers, which occurs before the Dropbox API itself validates the call or its parameters anyway.

mhnakhuda's avatar
mhnakhuda
New member | Level 2

Hi Greg,

I am doing some research on my own on the side, the folder that i want to access is a shared folder, does that make any difference? Could that be the reason why I am not able to access the file?

 

Thanks and Regards,

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
5 years ago

That shouldn't be the issue here. The files_download_to_file method does allow you to download files from shared folders. Also, the error you're getting indicates an issue establishing the secure TLS connection with the Dropbox API servers, which occurs before the Dropbox API itself validates the call or its parameters anyway.

  • mhnakhuda's avatar
    mhnakhuda
    New member | Level 2
    5 years ago

    This is really confusing now, so I am able to download these files manually, meaning going onto Dropbox from the browser and accessing the file and downloading them. However, I can't do it using python. 

    I have tried everything, with VPN, without VPN, etc etc. Is there a way for me to manually add the certificate somehow for the handshake to happen?

      • mhnakhuda's avatar
        mhnakhuda
        New member | Level 2
        5 years ago

        Hi Greg, 

        There seems to be some firewall or some other permissions that were placed on the laptop by work, which caused us this issue. I tested the exact same program on my own personal laptop and it did the job that it was supposed to do. 

         

         

        Thank you for your assistance, I truly appreciate your help. Have a great weekend. 

        MN

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback

Find help with the Dropbox API from other developers.

5,882 PostsLatest Activity: 3 years ago
325 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!