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Forum Discussion
Socket connection aborted while uploading
FileZilla Pro development here. Customer consistently sees 'ECONNABORTED' errors while trying to upload a large file. See log excerpt below: Command: POST /2/files/upload_session/start HTTP/1...
Greg-DB
Dropbox Staff
Dropbox StaffAre you only seeing this reported by one customer? This issue doesn't reproduce for me, even when using the same request body sizes, and I'm not seeing any other reports of this error.
I'm not aware of any issues on the Dropbox side that should be causing this. Is there anything on the customer's network connection, such as a firewall, VPN, proxy, anti-virus, or other such software that may be interfering with the connections?
I also notice that the failing request uses a substantially larger request body size than the successful request before it (80248163 versus 5242880). While the Dropbox API supports accepting 80248163 bytes in a request (and that is working for me), there may be something on the customer's network connection that is failing on the larger size.
Thank you for your reply.
Yes, this is the only customer experiencing the issue. With other customer and on tests done by our team, we see no errors.
I'll ask if there is something in the customer's network that could interfere with the communication.
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