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Forum Discussion
route_access_denied
Hi,
Would someone be able to help with the following error
401 route_access_denied.
I've encountered the above a couple of times now and would like some advice on best to handle it?
We use refresh tokens to obtain new access tokens, which appears to be working fine (did encounter and issue with tokens previously - tokens being truncated) but this has now been resolved.
We cache the tokens and obtain new tokens when they are due to expire.
What should we do when we encounter this error?
Thanks in advance
Hi Ashley B.15,
You're trying to access some endpoint that's not available or not accessible to you. Check what do you request to in your call and if needed dump your request to see what's there.
Good luck.
- Greg-DB
Dropbox Staff
A 'route_access_denied' error should indicate that the call failed because the API route the app is trying to use is not publicly available.
If it appears you're receiving this error incorrectly though, please reply with the following so we can look into it:
- the name and version number of the SDK/library you are using, if any
- the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
- the full text of any error or unexpected output
- 5-10 sample 'X-Dropbox-Request-Id' response header values for the error responses
- the name and version number of the SDK/library you are using, if any
- OfficialDropboxDotNetSDKv2/6.37.0.0
- the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
- the occurs when listing folders https://api.dropboxapi.com/2/files/list_folder
POSTING: "recursive":false,"include_media_info":true,"include_deleted":false,"include_has_explicit_shared_members":true,"include_mounted_folders":false,"limit":1000,"include_non_downloadable_files":true
I can't share the path itself, as its one of our customers. but occurs on a path 7 folders deep
- the occurs when listing folders https://api.dropboxapi.com/2/files/list_folder
- the full text of any error or unexpected output
Dropbox.Api.Auth.AuthError+RouteAccessDenied Dropbox.Api.AuthException route_access_denied/. - 5-10 sample 'X-Dropbox-Request-Id' response header values for the error responses
- X-Dropbox-Request-Id: 9d4d355c9dbb48be8f4274150b9a1177
- Greg-DB
Ashley B.15 Thanks, that's helpful. The /2/files/list_folder endpoint should certainly be publicly available so we'll look into this and follow up here once we have an update on this.
- the name and version number of the SDK/library you are using, if any
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