You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JohnZhao's avatar
JohnZhao
New member | Level 2
2 years ago

Get thumbnail API issue for the last 24 hours

Hi, Our app is using the dropbox node.js SDK v10.32.0 to get a thumbnail of an image. Usage example: this.dbx.filesGetThumbnailBatch({ entries }).then((response) => { // response.result.entri...
API
Scott-DB's avatar
Scott-DB
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hello,

 

Sorry you have been running into this issue; we can take a look. Please submit information about your application and issue here. In addition to your application, please let us know:

 

  • Are you still experiencing this issue?
  • Do the same requests made repeatedly sometimes fail? Or are there particular requests that fail consistently?
  • Request ids where you are observing this issue.
  • The steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s).

Thank you!

 

Scott

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