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Forum Discussion

jonokivex's avatar
jonokivex
Helpful | Level 5
11 months ago

&raw=1 links no longer display on mobile devices since new year

Hello, Is dropbox no longer supporting &raw=1 files being displayed on external websites on mobile? It was working fine before new years. See here: https://www.arclab.space/a/0301-pdf-topo ...
API
jonokivex's avatar
jonokivex
Helpful | Level 5

Regarding android:
Yes, an open button appears - but it doesn't open. PDFs loaded from sources other than dropbox open fine.

The black version is what we see too. Its also weirdly condensed width wise, and some grey lines & text are missing but not others. Its very strange.

Your simplified version works, but maybe if it had a black background the problem would be the same? For instance, it still compresses the width on mobile rather than shrinking to fit.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Regarding the iOS display issues, since the content is there, albeit not displayed properly, it sounds like the shared link itself is working in that it is returning the file data. We can't really offer help with the display of content on web pages, as it looks like that would be more of a matter of HTML/CSS.

 

As for the Android issue, do you know if there is something in particular about how Dropbox is serving these that is problematic for this use case? I can't make any promises, but if there's something specific wrong about how Dropbox returns the file data I can ask the team to look into it.

  • jonokivex's avatar
    jonokivex
    Helpful | Level 5
    10 months ago

    The thing that dropbox seems to be messing up is the ability to open the file on android. 
    That it doesnt display is normal - thats standard behaviour on android. But you can always open it in your native viewer when the file is hosted elsewhere. When hosted via dropbox, something is blocking the functionality.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      I can't provide insight on what the requirements may be for that functionality to work on Android, but if you can share some information about what specifically seems to be the issue with how it's hosted on Dropbox I can request an update on our side.

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