We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Rolana's avatar
Rolana
Helpful | Level 5
3 years ago

How long does it take to update file preview image (thumbnail) If document content is changed or new

Hello! Could you please help me? How long does it take to update file preview image (thumbnail) If document content is changed or new version of file was uploaded?
API
  • Greg-DB's avatar
    Greg-DB
    3 years ago

    Rolana There isn't a documented guarantee on this for /2/files/get_thumbnail_batch, but changes should be reflected more or less immediately.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi Rolana, the thumbnails should be updated more or less immediately, however, I'll move your thread to the API section for a more precise answer.
  • Rolana's avatar
    Rolana
    Helpful | Level 5
    3 years ago

    Thank you very much! I missed that there is such section 😅

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Rolana There isn't a documented guarantee on this for /2/files/get_thumbnail_batch, but changes should be reflected more or less immediately.

      • Rolana's avatar
        Rolana
        Helpful | Level 5
        3 years ago

        Greg-DB Is there a chance that some previews can be generated in 10 or more minutes after changes applied?

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback

Find help with the Dropbox API from other developers.

5,877 PostsLatest Activity: 12 months ago
325 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!