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Jun_SIO's avatar
Jun_SIO
Explorer | Level 3
5 years ago

Error 500 when attempting to upload a file

Hello.

I use the API v2(Not Business API) to upload some files for my application.

Normally, the uploads are working fine.

However, as a result of changing my dropbox plan from basic to business, the files that used to come in for uploads can no longer be uploaded.

But oddly enough, some files can be uploaded.

 

The response is as follows below.

 

statusCode: 500

Content-Security-Policy=[sandbox allow-forms allow-scripts]
Content-Type=[text/plain; charset=utf-8]
Date=[Tue, 30 Jun 2020 03:13:52 GMT]
Server=[envoy]
Strict-Transport-Security=[max-age=15552000; includeSubDomains]
Transfer-Encoding=[chunked]
X-Dropbox-Request-Id=[20ab8a5bdafa420c97ba8f5ae6c4a9c5]
X-Robots-Tag=[noindex,nofollow,noimageindex,noindex,nofollow,noimageindex]

 

By the way, I tried uploading same file from the browser(Google Chrome 83.0.4103.116 64bit) and got the same error too.

 

I would be very grateful if you could help me with it.

Thank you.

  • Thanks for the report! It looks like this was due to an availability issue in certain regions. That should be resolved now.

  • Jun_SIO's avatar
    Jun_SIO
    Explorer | Level 3

    I tried uploading again a little later and this time it worked.

    You must be really confused. I know. So am I.

     

    If this is a reproducible error, please let me know.

     

    The success response is as follows below.

     

    statusCode: 200

    Cache-Control=[no-cache]
    Content-Type=[application/json]
    Date=[Tue,30 Jun 2020 04:18:44 GMT]
    Pragma=[no-cache]
    Server=[envoy]
    Strict-Transport-Security=[max-age=15552000; includeSubDomains]
    Transfer-Encoding=[chunked]
    Vary=[Accept-Encoding]
    X-Dropbox-Request-Id=[41baf30d06da4bc9ab35aa3fb46a748b]
    X-Robots-Tag=[noindex,nofollow,noimageindex,noindex,nofollow,noimageindex]
    X-Server-Response-Time=[1663]

     

    Thank you.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for the report! It looks like this was due to an availability issue in certain regions. That should be resolved now.

    • Jun_SIO's avatar
      Jun_SIO
      Explorer | Level 3

      Thank you for a reply!

      An thank you so much for your constant support too!

      It's working fine now.

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