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G S.3's avatar
G S.3
Explorer | Level 3
4 years ago

Dropbox does not recognise the Edge Browser

I have reinstalled Dropbox to see if a pst problem has resolved itself.  Unfortunately not.  I am saving a file to Dropbox locally from RootsMagic genealogy program. It brings up a Dropbox link stati...
API
G S.3's avatar
G S.3
Explorer | Level 3

Dear Sirs,

Thank you for your quick reply. As requested, please find attached the required screenshots. Please let me know the situation soon.

Yours , G.Snoad

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
4 years ago

G S.3 Thanks for the screenshots! From the first screenshot, I can see that the third party app you're using is actually presenting the app authorization flow inside a "web view", and not your actual system browser. Processing the app authorization flow in a web view like this is not officially supported, and can lead to compatibility issues like this. (Web views don't necessarily use the same browser engine as your default system browser.)

 

This is something that the developer of the third party app will need to update the app to correct, so you may wish to contact them to request that they do so. For their reference, the relevant documentation can be found here.

  • G S.3's avatar
    G S.3
    Explorer | Level 3
    4 years ago

    Thanks everyone for their input and to Greg for his analysis.  Have contacted the Author of the app with your comments so, hopefully, a correction might be made soon.

    Best regards

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