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Forum Discussion
miago
5 years agoExplorer | Level 3
Dropbox authentication error with UpdraftPlus from Wordpress
I have been using the Remote Storage option from within the UpdraftPlus plugin in Wordpress to keep backups on my dropbox account for several years. After moving my website to a new provider, the upl...
- 5 years ago
Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.
miago
Explorer | Level 3
Thanks Greg for the hint!
Indeed, a 400 error is returned. I called $response = curl_exec($handle); and then printed $response.
This is what I got:
HTTP/1.1 400 Bad Request content-length: 0 connection: close
Not sure what this means. Does it help?
Btw: I also installed on a separate part of the webserver a clearn wordpress install with the same plugin. The error persisted. This tells me the issue is either with Dropbox (something wrong with my account?) or with my host (some configuration error?).
But no idea how to proceed from here...
Greg-DB
5 years agoDropbox Staff
Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.
- miago5 years agoExplorer | Level 3
Not sure if you just fixed it or the problem solved itself. Anyway, without any further change from my side, the issue (for now) seems to be gone).
I will report back if it reoccurs. Thanks!
- Greg-DB5 years agoDropbox Staff
Can you try again now and let me know if you're still seeing this issue? Thanks in advance!
- Greg-DB5 years agoDropbox Staff
It looks like our messages just crossed. Thanks for confirming it's fixed for you now.
- miago5 years agoExplorer | Level 3
Yes, the issue is gone. Thanks a lot for your expert help!
Any tips about the cause just in case others in future have a similar problem (and for me to avoid it in future)?
- Greg-DB5 years agoDropbox Staff
This was due to a server configuration issue on our side, so there isn't anything you need to do to avoid this in the future. We're working on preventing this from happening again in the future.
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